Warranty Policies

 Tire Warranty Policy

We guarantee complete customer satisfaction for thirty days from date of purchase or we will exchange your tires for tires of equal value.
All passenger tires are warrantied on a replacement basis only for for the lifetime of the tread against defect in material or workmanship. 

No road hazard warranty. All adjustments shall be prorated against the current selling price of the tire, charging only for the tread actually used, by measuring the usable tread depth.

Regarding treadwear – all tires warranted shall be prorated for time or mileage, whichever occurs first. If your tire has worn evenly across the tread down to the treadwear indicators (not more than 2/32" of tread depth remaining) during tread depth expectancy period of 36 months. 

Upon presentation of the tire and the sales slip, we will supply a comparable new tire, charging you for the tire or mileage delivered (whichever is greater) based on the current retail price on a prorated basis. Any extended services purchase such as lifetime balance, or road hazard protection for the worn out or defective tire will need to be purchased again for the same extended service to apply to the new tire.

 Regular Wheel Balance charges will be required on the replacement tire and applicable taxes.

"Tire Service Agreement" – When our exclusive tire service agreement is offered and purchased as reflected on the reverse side of the invoice, our customer will be entitled to the following down to 3/32" of usable tread life:
  • Free tire rebalance
  • Free flat repair on tires with repairable punctures
  • Free tire rotation
  • Free replacement of tires (down to 3/32" of usable treadwear) which become unserviceable as a result of road hazard (a cut, bruise, impact or non-repairable puncture). All warranty exclusions and conditions listed at the beginning of this warranty document apply to this and all other warranties described herein.
The Tire service Agreement must be purchased to continue coverage on the new replacement tire.

Auto Parts & Services

If any part supplied by Discount Tire Centers becomes defective in materials, workmanship, or any service/installation is unsatisfactory, Discount Tire Centers will replace or repair it free of charge for 90 days or 3,000 miles (whichever comes first from the original date of purchase). To obtain service under this warranty, return your vehicle to any Discount Tire Centers location.

Shocks & Struts

Shock absorber & Macpherson strut warranty

Shock absorbers, strut cartridges and strut assemblies are warranted against defect in material, workmanship or wear out for as long as the original purchaser owns the vehicle the ride control product was originally installed on.
We warranty each new air adjustable shock against defects in material, workmanship or wear out for 24 months or 24,000 miles (whichever comes first from the original date of purchase). An authorized Discount Tire Centers location will replace such shock absorber, if, in their opinion, it is defective or worn out in accordance with this warranty when accompanied with dated proof of purchase.
Cost of installation is extra after 1 year or 12,000 miles.

Front End Parts

The front end parts listed below when purchased at a Discount Tire Centers location, will be warranted against defects in material or wear out for the period of 24 months or 24,000 miles (whichever occurs first). An authorized Discount Tire Centers location will replace such front end parts if, in their opinion, it is defective or worn out in accordance with this warranty when accompanied with dated proof of purchase. Cost of installation is included. 

The following parts are covered by this warranty.
A. Idler Arm
B. Steering Linkage
C. Control Arm Bushings
D. Ball joints

Alignment Policies

Basic wheel alignment policy

Alignment services warranted for 6 months or 6000 miles whichever occurs first.

Extended wheel alignment policy 

If the vehicles' suspension has been altered or improperly repaired, the extended wheel alignment policy can be continued only when the alignment is corrected by Discount Tire Centers at full price.

Brake Warranties

Drum and disc brake lining warranty

Because of variable driving habits, brake systems and road conditions under which brakes are used, it is impractical and misleading to guarantee brake linings by the number of months or miles of wear. The following replacement policy is hereby offered if the linings (disc or drum) purchased from Discount Tire Centers wear out before the below listed time or mileage.
Brake packages will be replaced or repaired by a Discount Tire Centers location if, in their opinion the brake lining was worn to 3/32 or less of usable lining in accordance with this warranty when accompanied by a dated proof of purchase as listed below:

BRAKE PACKAGE
Standard Brake Service Package
Parts 
1 year or 12,000 miles.
whichever occurs first on pads or shoes
Labor 
1 year or 12,000 miles, whichever occurs first

NON-BRAKE PACKAGE PARTS & SERVICE
All non-package parts and service such as: Drums, rotors, master cylinders, power boosters, brake valves, ABS components, and related hardware, etc.
Parts 
90 days or 3,000 miles
whichever occurs first
Labor
90 days or 3,000 miles, whichever occurs first
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